Utility Billing

*PLEASE NOTE*

The utility billing period is from the 15th of one month to the 15th of the next month. 


Notices of accounts due are mailed by the 1st of each month and due on or before the 10th of the month. A late fee of 10% will be added to the account if not paid by the 15th of each month. A disconnect notice will be sent on the 16th. If the bill is not paid in full by 5:00 pm on the 25th, the service will be disconnected on the 26th. Failure to receive such notice shall not excuse the customer from paying any bill when due. If service has been discontinued, the customer must pay the outstanding bill, plus a reconnect fee before service will be reinstated. Please reference the Town of Troutman Water/Sewer Service Policy.

PAYMENT TYPES:
Payments for utility services are payable at Town Hall. Cash, checks, credit cards, and debit cards are accepted as payment of the water/sewer bill. Accounts can be set up for automatic draft if desired. Payment can be made in person, by mail, or credit card payment can be processed over the telephone by our new IVR phone system. In addition, the Town offers an after-hours drop box located by the drive-up window at Town Hall. No third-party checks are accepted. Checks are to be payable to the Town of Troutman. Also, Online Bill Pay is now available ($3.00 convenience fee applies).

 

IMPORTANT INFORMATION ABOUT ONLINE BILL PAY:

The Town of Troutman now offers online bill pay through MyGovHub. You will need to create an account to use this service. Please see below for instructions on setting up your MyGovHub account. This service also allows you to view your utility statements and track your account history using this system, even if you do not pay your bill online. The convenience fee for online payment is $3.00. 

 

IMPORTANT INFORMATION ABOUT PHONE PAYMENTS:

The Town of Troutman now offers an automated IVR phone system to take credit card payments over the phone. It is available 24 hours a day. You can call 704-946-5612 to make a payment at any time. You will need your account number that is located on your bill to make a payment. The convenience fee for this phone payment is $3.00. 

 

IF MAKING A PAYMENT TO PREVENT DISCONNECTION:
Please note: Payments made to prevent disconnection must be paid in full before 5:00 pm on the 25th of each month. If your payment is made on or close to your cut-off date, call 704-528-7600 and provide your confirmation number to prevent disconnection.
If payment is made after 5:00 pm on the 25th: Payment must be for the full amount due plus the $50 reconnect fee and you must contact Town Hall to give your confirmation number to prevent disconnection on the 26th.

 

PAY ONLINE:

  1. CLICK HERE to visit the online payment page. The page will open in a new browser window.
  2. Enter your account number (found on your paper statement).
  3. Enter your five-digit zip code
  4. Click "search" to bring up your account.
  5. Always make note of your confirmation number for your records.